Frequently Asked Questions

Accounts

A Purchase Order (PO) is an official and binding document issued by your organization authorizing the expenditure of funds for BDSC stocks ordered on your account, thereby guaranteeing future payment to the BDSC for goods provided now. Blanket POs (aka Standing Order, Open Order or similar) are not supported by all organizations. Please consult your purchasing agent about the options in your case (providing this POMulti Agreement document to your purchasing agent might be helpful).

We will invoice your organization one to two weeks after shipment of your order (at least 4 days after domestic shipments and one week after international shipments)

The APMulti option allows you to make an advance payment that covers multiple orders throughout the year, or future years. Your funds will remain on account for your use until they are spent. Contact us with the amount you want to place on account, or send us a Purchase Order, and we will send an invoice. Your account type will display as APMulti-InProg (in progress) until your account has been funded. You can place orders on an APMulti-InProg account, but we cannot ship your stocks until funds have been received.

If the cost of an order exceeds your APMulti balance your account will convert to APSingle. The money that was left on your APMulti account will be applied to the APSingle order and you will receive a quote for the balance.

When you choose the POMulti account type, your account status is 'in progress' until we receive your Purchase Order. You can place orders while your account is POMulti-InProg, but on the next order processing day your account will automatically convert to POSingle and we will send you a quote for that order. If you send us an open PO after that time, the quoted order will be shipped under that PO (and your account will convert back to POMulti). Alternatively you can send us a PO good for that order only (and your account will stay POSingle until we recieve an open PO).

To give us your PO, log in to the BDSC website (click on the LOG IN link in the upper-right and use your email address and your password to log in). Then click on the ACCOUNT link in the upper-right. Then click Purchase Order from the left sidebar. Follow the instructions to upload your document. We will be notified of your upload. Alternatively, email the document to flypurch@indiana.edu. Please make sure your PO references your BDSC account number.

If your "Account type" is either APMULTI-INPROG or POMULTI-INPROG, you can still order but action on your part is needed before your orders will ship. (INPROG stands for "In Progress".)

APMULTI-INPROG - You have likely just updated your account to APMulti and have not yet funded your account. If you have not already done so, please contact us for an invoice for the amount you wish to place in the account. Once you have responded to the invoice and funded your account, we will process your orders.

POMULTI-INPROG - We no longer have an active blanket (also known as a 'standing' or 'open') Purchase Order on file for you. Your orders will be processed after we receive a new blanket PO.  To give us your PO, log in to the BDSC website (click on the LOG IN link in the upper-right and use your email address and your password to log in). Then click on the ACCOUNT link in the upper-right. Then click Purchase Order from the left sidebar. Follow the instructions to upload your document. We will be notified of your upload. Alternatively, email the document to flypurch@indiana.edu. Please make sure your PO references your BDSC account number.

Contact us to request an interim statement for your POMulti account. Be sure to include your account number with your request.

If your BDSC account status is Suspended, there is probably an unpaid invoice on your account (in rare cases we may need information and have been unable to reach you). We must receive payment for overdue balances before we can reactivate a suspended account.

Contact us if you need another copy of an invoice or have questions. Please be sure to include your Account# in the email!

If you wish, you may designate a financial delegate for your account.  A delegate recieves a copy of the order confirmation (no matter who placed the order) and is the sole recipient of all financial paperwork, including quotes, statements and any other financial correspondence associated with orders placed on your account (stock information will continue to be sent to the orderer).