Ordering and Shipping
Click Cart in the upper right of the homepage to order stocks. You can add stocks to your shopping cart in several ways, described in How To Order
See our fees page for a description of charges for stocks, shipping and handling.
Contact us to change your group's default shipping address or to add an alternate shipping address that you can then select when submitting an order.
BUN stands for 'Bloomington User Number'. This is your account number.
We cannot provide a large number of flies of the same genotype. We keep thousands of genotypes, but have a relatively small number of flies of each genotype available for distribution at any given time. Please order far enough in advance that you can expand your stocks and generate the number of flies you need for your class. See Order Fulfillment for additional information.
If you need larger numbers of flies quickly or kits for doing crosses, you could check with Carolina Biological to see if they have something that fits your needs.
No, we cannot take credit card information over the phone. See Pay for an Order for instructions for making a payment online or sending us a purchase order.
We need to process your order to determine the charges. Orders are processed in batch twice a week (on Tuesdays and Thursdays).
The "Pay Now" button can only be used once (we set it up this way in order to prevent multiple users from making duplicate payments). The button changes from red (active) to gray (inactive) once pressed. If you did not make a payment after pressing the button, please contact us and we wil reset the button.
If a stock you paid for cannot be shipped we issue a BDSC account credit that will be applied automatically to a future order. If you paid by credit card and prefer a refund instead of a BDSC credit just let us know.
We put about 15-20 adult flies in a vial to establish a new culture. Be aware that it is not uncommon for adults to die in transit, but the hardier eggs and larvae typically survive to produce a sustainable culture.
Confirm that your order has shipped. Log in to the BDSC website (click on the LOG IN link in the upper-right and use your email address and your password to log in). Click on the ACCOUNT link in the upper-right, then click Orders in the left sidebar menu. A shipment date will appear next to the order if the order was finalized. See Problems in the Box if your order has shipped but you haven't received it.
A dead culture is one in which the eggs and larvae as well as the adults were killed in the shipping process. If you receive vials that have no living adults or larvae, please wait a few days to see if any eggs survived. If you still have no larvae after a few days, please read our Replacement Policy and then order a replacement from our website within 6 weeks of the original shipment date (see Checkout to Submit Your Order on the How to Order page for details). We share the risk of shipment loss with you by replacing any stock that dies in transit once without charging a stock or handling fee, and we pay reshipment postage if $5 or less. If you use courier service, or postage costs exceed $5, you pay the courier or postage charges for the reshipment. If the replacement shipment also dies in transit our normal charges will apply to additional orders for the lost stock or stocks. It is not necessary to contact us in advance about DOA orders.