We process orders and payments twice a week on Monday and Thursday. After you submit your request, it will remain on the server until the next Monday or Thursday (you can still add to it until then). What happens next depends on your account type . . .
|Account type||What happens on the Monday or Thursday after your order is placed|
|POSingle||You (or your financial delegate) will receive a quote with instructions for sending a PO. Please do not send a PO until after you receive your quote.|
|APSingle||You (or your financial delegate) will receive a quote with instructions for making your payment.|
|POMulti||Your order will release to ship with no further action needed.|
|POMulti-InProg||"InProg" indicates we have no PO on file. You (and your financial delegate if you have one) will receive notification that action is needed.|
|APMulti||Your order will release to ship with no further action needed.|
|APMulti-InProg||"InProg" indicates your APMulti account has not yet been funded. You (and your financial delegate if you have one) will receive notification that action is needed.|
|APMulti (with insufficient funds on account)||You (or your financial delegate) will receive a quote with instructions for paying and your account type will be switched to APSingle until your APMulti account is funded again.|
Orders are processed on Monday and Thursday of each week, typically around noon.
Orders on APMulti and POMulti accounts are finalized when processed, because payment has been arranged in advance.
Orders on APSingle and POSingle accounts are quoted when processed. Payment must be arranged after the quote is received to finalize these orders.
If your Account Type is APMulti or POMulti, your order will be released for fulfillment when it is processed. If your Account Type is APSingle or POSingle, you or your account Delegate will receive a quote for your order by email when it is processed. Your order will be released for fulfillment when we receive payment (APSingle) or a Purchase Order from your organization (POSingle).
You can upload a Purchase Order through this website. Log in and click on Account in the menu at the top of the page, then select Purchase Order from the sidebar. Follow the instructions to upload your document. Alternatively, email the document to firstname.lastname@example.org.
You can upload an import permit through this website. Log in and click on Account in the menu at the top of the page, then select Import Permit from the sidebar. Follow the instructions to upload your document. Alternatively, email the document to email@example.com.
Orders released for fulfillment on Monday ship on Friday. Orders released for fulfillment on Thursday ship the following Tuesday. You will be notified by email the day before your order ships (with the exception of FedEx which ships same day).
To cancel an unprocessed order, start by logging into your account, then click on ACCOUNT in the top right menu. On the Account Information page, click Orders on the lefthand sidebar. Review orders by clicking on the Order Number (multiple people may have stocks in the order so please review any orders carefully before cancelling!). To cancel an open order, click the Cancel Order button next to the order. To cancel a processed but unpaid APSingle or POSingle order, please contact us. Orders cannot be canceled if they have been released for fulfillment.