Although the great majority of stocks survive shipment, we cannot guarantee that your stocks will arrive alive. Also, as with any shipment, there is a small chance that it will be lost during transit. We share the risk of dead on arrival (DOA) and lost shipments with you by replacing any stock that dies or is lost in transit once without charging a stock or handling fee. Because we offer a free (no stock or handling fee) replacement for each paid stock, you must pay for the original order even if it arrived dead or never arrived at all.

To order a replacement stock(s), place the stock(s) in your cart and click the Checkout button. On the Review Order page, check the “DOA” (Dead on Arrival) box next to each that you'd like to order as a replacement, then click the Submit Order button.

1) You must place the DOA order within 6 weeks of the original ship date. If you need an extension of this deadline, you must contact us before the 6 week deadline to arrange the extension.

2) If your order was shipped within the United States, you must use overnight FedEx or UPS as your ship method to qualify for a DOA order. If you use any other type of shipping method, you assume all risk for missing, delayed, or damaged shipments and no DOA orders will be allowed. If you opt for a different ship method and you believe that we did not supply you with a usable stock (such as a vial with only males) you may contact us to request an exemption from this rule for that particular stock.

3) The BDSC only allows one replacement stock per paid stock. Once a DOA has been allowed, it will not be allowed in subsequent orders. If you must change an order that includes DOA stocks, please be sure to cancel the initial DOA order first.