Last updated June 4, 2020 2:00PM
On May 18, 2020, we resumed processing orders once per week in a limited capacity. We are now taking one step closer towards resuming our pre-outbreak operations and will start processing orders twice per week on Mondays or Thursdays beginning the week of June 1, 2020. However, domestic and international orders will not be processed the same, so please read the following carefully. We are limited by our shipping company’s restrictions to sending international mail (sent by postal service via First-Class or Priority Mail) once per week. As a result, all international orders with postal service delivery will only be packed for shipment on Thursdays. International accounts shipping via postal sevice with APSingle or POSingle account types will receive quotes for their orders on Mondays and Thursdays as they did before the outbreak. International shipments using courier delivery and all domestic orders will be processed on Mondays and Thursdays. Please read below for more important information, but also please also take a moment to read about our awesome stockkeepers
Important!! For all existing orders and new orders, please be sure that you will be able to receive shipments. Check that your institution’s receiving office is able to receive packages via your current shipping method and that the shipping address is correct (some institutions have created new receiving offices or receiving protocols due to the global pandemic). If shipments are lost due to incorrect addressing or closed receiving offices, then you will be required to pay for replacements (i.e., we will not replace the flies as “DOA” for free).
We highly recommend that you consider using a courier service for international orders, at least for the near future. The lack of passenger aircraft means many international postal shipments are going by boat rather than air, and stocks will not survive these extended journeys. Courier shipments seem to be largely unaffected, suggesting that they may be more reliable in the current situation. Courier options available to you vary by country. Please see the table below to determine your options, then contact Kim Cook (firstname.lastname@example.org) to update your ship method and/or shipping address BEFORE you place any orders.
For those of you who had stocks shipped in the 6 weeks before we discontinued order processing (February 12 – March 25, 2020), you will be given until June 25 to place any DOA orders for shipments impacted by COVID-19. And for those of you who received quotes during that time, we will also extend the expiration date of our quotes to June 25.
We hope that you can all safely return to your work soon.
Table of courier options by country