We share the risk of shipment loss with you by replacing any stock that dies in transit once without charging a stock or handling fee, and we pay reshipment postage if $5 or less. If you use courier service, or postage costs exceed $5, you pay the courier or postage charges for the reshipment. If the replacement shipment also dies in transit our normal charges will apply to additional orders for the lost stock or stocks.
To order replacements, please order the stocks as "DOA" (Dead on Arrival) during checkout. You must place the order within 6 weeks of the original shipdate.